Shipping

  • small Packages, £5.95

  • Large Bulky Orders, £10.95

Please note we currently only deliver within the UK. 

all orders ARE sent via a 3-day courier service. if for any reason we can't get it to you in this time frame we'll email and let you know.

packaging

we receive a lot of packaging and therefore try and reuse as much of it as possible. It’s whats inside that counts!

collection

collection IS AVAILABLE from Herne Hill Farmers Market (EVERY sunday EXCLUDING BANK HOLIDAYS). just ENTER THE CODE ‘COLLECTION’ AT THE CHECKOUT AND THE SHIPPING WILL BE DISCOUNTED.  

 

Returns

non-plant goods

full refunds will be made (excluding original delivery) for items returned within 14 days in the same condition as it was sold. For any damaged or faulty items received, please email us within 48 hours.

plants

all plants are non-refundable. our plants are sold in good health with a 10 day guarantee. If you have any problems on receipt please email us within 24 hours. 

Cancellation Policy

you can cancel your order any time before your parcel is dispatched. we’re unable to cancel an order once DISPATCHED but you can return it to us upon receipt.

If in doubt PLEASE EMAIL orders@ropeandvine.com